For privacy reasons, we do not disclose the names of residents. However, you can find out who you will be living with through the resident group shared before your arrival, or you can ask your dormitory team for some information, such as gender, grade, and school.
When can I move in?
About two months before the check-in date you selected for your reservation, you can schedule a move-in time that works for you. If you have any special accessibility needs or travel issues, be sure to inform us at this time. If you need to check in early, we can assist with that as well; just contact your dorm team, and they will let you know the available times and costs.
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Do I need to pay a deposit?
Unlike many other accommodation providers, we don’t require a deposit to secure your booking. We only ask you to pay the rent in advance, which will be deducted from your first month's rent. You could say it’s like a little gift for yourself, and by September, you’ll feel its convenience!
How can I find out who I'm living with?
For privacy reasons, we do not disclose the names of residents. However, you can find out who you will be living with through the resident group shared before your arrival, or you can ask your dormitory team for some information, such as gender, grade, and school.
When can I move in?
About two months before the check-in date you selected for your reservation, you can schedule a move-in time that works for you. If you have any special accessibility needs or travel issues, be sure to inform us at this time. If you need to check in early, we can assist with that as well; just contact your dorm team, and they will let you know the available times and costs.
さらに表示
Do I need to pay a deposit?
Unlike many other accommodation providers, we don’t require a deposit to secure your booking. We only ask you to pay the rent in advance, which will be deducted from your first month's rent. You could say it’s like a little gift for yourself, and by September, you’ll feel its convenience!
Can I cancel after making a reservation?
We have a 5-day "cooling-off period" policy. This means that if you need to cancel within 5 days of signing the lease agreement, as long as you haven't moved in yet, you can cancel. If the "cooling-off period" has passed, you can still cancel under certain circumstances, such as if your UK visa is denied or if you fail to meet the admission requirements of your chosen university. You just need to provide the UCAS notification or visa denial documents within 72 hours of receiving the relevant notification. If you find a qualified alternative tenant, you can transfer the lease to them, and we will conduct a qualification check. Once confirmed as eligible, they can take over your lease agreement.
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What should I do if I have special requirements?
We offer permanent accessible rooms that meet your needs, as well as temporary adjustable adaptive rooms. If you need more information, please contact the dormitory team directly.
What should I do if my student loan is late?
If your student loan payment is late, please contact the housing team at your location for advice.
How do I pay my rent?
You can make payments by logging into the Concurrent Portal (using your reference number and password). Payment methods include direct debit or bank transfer.
As an international student, how should I pay my rent?
As an international student, you can pay your rent through a bank transfer (Transfermate) or by credit card (please note that credit card payments may incur a transaction fee). For more information, please refer to your booking documents or contact the accommodation team.
Can I bring pets?
Although we love pets, we’re sorry, but pets are not allowed in the accommodation area unless they are registered service animals.
Does my room include bed linens and other supplies?
Our room is empty, and you can set it up according to your needs. If you need bedding or kitchen supplies, we collaborate with unikitout.com, where you can purchase the items you need directly, and they will be delivered to your door. Use the code NOW10 to enjoy a 10% discount.
Can I let my friend stay in my room?
You can invite friends to stay over, but each resident can only have one overnight guest at a time, and they cannot stay for more than two consecutive nights. This is provided that these activities do not disturb or inconvenience other residents.
Will my apartment be cleaned?
When you arrive, we will ensure that your student room and shared areas are spotless. After that, you will be responsible for the cleaning. If you need any assistance, please feel free to contact the accommodation team.
What should I do if there's a problem with my room?
If your room needs repairs, you can submit a maintenance request through the Concurrent App, and the accommodation team will address your issue as soon as possible.
Can I smoke in the dormitory?
All of our student accommodation areas are smoke-free. You may smoke in the designated smoking areas outside the building or in the courtyard.
How do I connect to the internet?
Connecting to the internet is easy: once you arrive, simply connect your device to the wireless network. If needed, you can also use an Ethernet cable to connect your device to the network wall socket in the room.
What things am I not allowed to do in my accommodation?
For health and safety reasons, we do not allow the use of candles, aroma lamps, deep fryers, or any appliances that do not meet UK standards and regulations. We also do not permit electric scooters or similar equipment. Please do not bring these items into the dormitory.
Who will come into my room?
We conduct three room inspections each year and carry out health and safety checks periodically, but we will notify you at least 24 hours in advance.
What are the dimensions of my small double bed?
A small double bed (also known as a 3/4 bed) is approximately 120 cm wide and 190 cm long.
Can I bring a rice cooker/electric pressure cooker?
Sorry, we do not allow rice cookers or electric pressure cookers as their high voltage may pose a safety risk.
Do you offer airport pickup service?
We do not provide airport pickup services, but our dormitory location has great transportation connections, allowing you to easily take buses, trains, or taxis. If you need assistance arranging transportation, feel free to contact the accommodation team.
What should I do if I need to leave before the lease ends?
If you need to leave early, we may have lease takeover options available. It's best to contact the accommodation team directly for the latest information.
Can I receive packages?
Depending on your location, your mail may be delivered directly to your doorstep (via Royal Mail), or you may need to collect it from a nearby mailbox. For larger packages, they can be delivered to the reception, but we cannot be responsible for any lost or damaged packages.
Can I/my friend park in the dorm?
Most of our dorm buildings do not have designated visitor parking spaces, but there are parking lots in the surrounding area. Please contact the team at your chosen accommodation for more parking information.
How do I do laundry?
All dormitory buildings have self-service laundry rooms equipped with washing machines and dryers. You can use these facilities by paying per use through an app.