For privacy reasons, we will not disclose residents' names, but you can learn about who you will be living with through the resident group shared before your arrival, or you can ask your dorm team for some information, such as gender, grade, and school.
When can I move in?
About two months before your selected check-in date, you can schedule a move-in time that suits you. If you have any specific accessibility needs or travel issues, please let us know at this time. If you need to check in early, we can also assist with that; just contact your housing team, and they will inform you of the available times and prices.
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Do I need to pay a deposit?
Unlike many other accommodation providers, we do not require a deposit to secure your booking. We only ask you to pay the rent in advance, which will be deducted from your first month's rent. You could say it's like a little gift for yourself, and by September, you'll appreciate its convenience!
How can I find out who I'm living with?
For privacy reasons, we will not disclose residents' names, but you can learn about who you will be living with through the resident group shared before your arrival, or you can ask your dorm team for some information, such as gender, grade, and school.
When can I move in?
About two months before your selected check-in date, you can schedule a move-in time that suits you. If you have any specific accessibility needs or travel issues, please let us know at this time. If you need to check in early, we can also assist with that; just contact your housing team, and they will inform you of the available times and prices.
さらに表示
Do I need to pay a deposit?
Unlike many other accommodation providers, we do not require a deposit to secure your booking. We only ask you to pay the rent in advance, which will be deducted from your first month's rent. You could say it's like a little gift for yourself, and by September, you'll appreciate its convenience!
Can I cancel after booking?
We have a 5-day "cooling-off period" policy. This means that if you need to cancel within 5 days of signing the lease agreement and you have not yet moved in, you can cancel. If you exceed the "cooling-off period," you can still cancel under certain circumstances, such as if your UK visa is rejected or you fail to meet the entry requirements of your chosen university. You just need to provide the UCAS notification or visa rejection documents within 72 hours of receiving the relevant notice. If you find a suitable replacement tenant, you can transfer the lease to them. We will conduct a qualification review, and once confirmed as eligible, they can take over your lease.
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What should I do if I have special requirements?
We offer permanent accessible rooms that meet your needs, as well as temporary adjustable adaptive rooms. If you would like to know more, please contact the dormitory team directly.
What should I do if my student loan is late?
If your student loan payment is late, please contact the housing team at your location for advice.
How do I pay my rent?
You can make a payment by logging into the Concurrent Portal (using your reference number and password). Payment methods include direct debit or bank transfer.
As an international student, how should I pay my rent?
As an international student, you can pay your rent through bank transfer (Transfermate) or by credit card (please note that credit card payments may incur transaction fees). For more information, please refer to your booking documents or contact the accommodation team.
Can I bring pets?
We love pets, but we’re sorry, pets are not allowed in the accommodation area unless they are registered service animals.
Does my room include bed linens and other essentials?
Our room is unfurnished, and you can arrange it according to your needs. If you need bedding or kitchen supplies, we have partnered with unikitout.com, where you can directly purchase the items you need and have them delivered to your door. Use code NOW10 to enjoy a 10% discount.
Can I let my friend stay in my room?
You can invite friends to stay, but each resident is allowed only one overnight guest at a time and cannot have guests staying for more than two consecutive nights. This is provided that these activities do not disturb or disrupt other residents.
Will my apartment be cleaned?
When you arrive, we will make sure your student room and shared areas are spotless. After that, the cleaning will be your responsibility. If you need any assistance, please feel free to contact the accommodation team.
What should I do if there is a problem with my room?
If your room needs maintenance, you can submit a maintenance request through the Concurrent App, and the housing team will address your issue as soon as possible.
Can I smoke in the dormitory?
All of our student housing areas are smoke-free. You can smoke outside the building or in the designated smoking area in the courtyard.
How do I connect to the internet?
Connecting to the internet is easy: once you arrive, simply connect your device to the Wi-Fi network. If needed, you can also use an ethernet cable to connect your device to the network wall socket in the room.
What are the things I cannot do while staying in the accommodation?
For health and safety reasons, we do not allow the use of candles, aromatherapy lamps, deep fryers, or any electrical appliances that do not comply with UK standards and regulations. We also do not permit electric scooters or similar devices. Please do not bring these items into the dormitory.
Who will enter my room?
We conduct room inspections three times a year and perform health and safety checks periodically, but we will notify you at least 24 hours in advance.
What are the dimensions of my small double bed?
A small double bed (also known as a 3/4 bed) is approximately 120 centimeters wide and 190 centimeters long.
Can I bring a rice cooker or electric pressure cooker?
Sorry, we do not allow rice cookers or electric pressure cookers as their high voltage may pose a safety risk.
Is there airport pickup service?
We do not provide airport pickup services, but our dorm location has excellent transport connections, making it easy for you to take a bus, train, or taxi. If you need assistance arranging transportation, feel free to contact the accommodation team.
What should I do if I need to leave before the end of my lease?
If you need to leave early, we may offer a lease takeover option. It’s best to contact the accommodation team directly for the latest information.
Can I receive packages?
Depending on your location, your mail may be delivered directly to your door (via Royal Mail), or you may need to pick it up from a mailbox on site. For larger packages, they can be delivered to the reception, but we cannot be responsible for any lost or damaged packages.
Can I/my friend park in the dormitory?
Most of our dorm buildings do not have dedicated visitor parking spaces, but there are parking lots in the surrounding areas. Please contact the team at your chosen accommodation for more parking information.
How do I do laundry?
All dormitory buildings have self-service laundry rooms equipped with washing machines and dryers. You can pay per use for these facilities through an app.