Please enter the Student Portal interface of your apartment, click Review/Pay Statement to enter the payment interface, then tick the items that need to be paid, and click pay to enter the payment interface. The apartment supports online credit card payment (credit card is supported) or bank transfer 1. For online credit card payment, please ensure that the payment card type is one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron. Carefully fill in the cardholder information, and please ensure that the payment card has sufficient credit, and the bank is opened and supports payment behavior. Please note that payment cards do not need to be present in person. 2. For bank remittance, please contact the apartment to obtain the transfer account under the guidance of the consultant, and then complete the corresponding payment in the bank. However, please note that wire transfers can take several business days to arrive, so payment needs to be arranged in advance.
さらに表示
Can I check in early?
If you need to check in early, please contact your consultant teacher. If there are vacancies in Astra House for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent
Can I keep pets inside Astra House?
Sorry, no pets are allowed in Astra House. If you want to live with them, Ark Wembley and The Robinson are more suitable.
How to pay rent for Astra House?
Please enter the Student Portal interface of your apartment, click Review/Pay Statement to enter the payment interface, then tick the items that need to be paid, and click pay to enter the payment interface. The apartment supports online credit card payment (credit card is supported) or bank transfer 1. For online credit card payment, please ensure that the payment card type is one of the following four types: Mastercard/Visa/Visa Debit/Visa Electron. Carefully fill in the cardholder information, and please ensure that the payment card has sufficient credit, and the bank is opened and supports payment behavior. Please note that payment cards do not need to be present in person. 2. For bank remittance, please contact the apartment to obtain the transfer account under the guidance of the consultant, and then complete the corresponding payment in the bank. However, please note that wire transfers can take several business days to arrive, so payment needs to be arranged in advance.
さらに表示
Can I check in early?
If you need to check in early, please contact your consultant teacher. If there are vacancies in Astra House for the corresponding lease period, you can arrange early check-in after accepting the corresponding extra rent
Can I keep pets inside Astra House?
Sorry, no pets are allowed in Astra House. If you want to live with them, Ark Wembley and The Robinson are more suitable.
What should I do if I need to report for repair in Astra House?
Report repairs by using the APP of Astra House. If there is no APP in the apartment, you can report for repair through the front desk of the apartment
Can I smoke inside Astra House?
Astra House is non-smoking for safety reasons and has smoke alarms. If you need to smoke, please ask the front desk of the apartment where the corresponding smoking area is located.
What's in the room of Astra House?
All rooms in Astra House are furnished, but students need to bring their own bedding and kitchen utensils.
Can I leave early?
Yes, you can. However, even if you no longer live in Astra House, you still need to pay rent for the entire lease period. Please contact the reception of the apartment.