After completing the check-in process at the front desk, you can collect the access card from the apartment front desk.
What should I do to request a repair?
Report a repair through the apartment front desk.
Can I keep pets in the apartment?
No, pets are not allowed in the apartment.
How do I collect my key card?
After completing the check-in process at the front desk, you can collect the access card from the apartment front desk.
How to pay rent?
Log in to your account on the apartment's official website to make an online payment, then click on "Pay Now" to access the payment page. Check the "Manual Breakup" option, enter the amount of rent to be paid under "RESIDENTIAL," then click "PAY NOW" to choose your card type, input the card information, and proceed with the online payment. Alternatively, you can email the apartment to inquire about their bank details for a wire transfer.
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How to reduce the rent by 2%?
The apartment offers a 2% discount on the total rent paid in full. Students must pay the full rent by August 1st and ensure it is received on time to enjoy the discount. The discount amount will not be reflected in the contract, and students should calculate the discounted price themselves when making the payment. If the online payment is made after August 1st or if the wire transfer does not arrive by August 1st, the discount will automatically become invalid.
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Can I choose my roommate?
If you have other friends booking together, you can contact our consultants at uhuhomes.com, and we will do our best to assist everyone with the arrangements.
Can I check in early?
If you have a request for early check-in, please contact your advisor. If the apartment has available rooms for the corresponding rental period and agrees to the additional rent, early check-in can be arranged.
Can I smoke inside the room?
For safety reasons, smoking is prohibited in the apartment, and there are smoke detectors installed. If you need to smoke, please inquire at the apartment front desk about the designated smoking area.
Do I need to pay property tax?
If you are a qualifying full-time student, you will be exempt from paying property tax. You must provide the apartment with proof that you are a full-time student.
Can someone help me pick up the access card?
No, for safety reasons, your access card can only be picked up by yourself.
I have a special discount for the apartment when I made the reservation. How can I redeem it?
Please refer to the activity details provided by the apartment at the time of your booking, and then follow the corresponding guidelines and accept the apartment's terms.
When can I check in?
You can check in on the day the contract begins. If you arrive at the apartment during non-working hours, it is best to inform the apartment in advance so they can arrange the check-in.
When is the deadline for paying rent?
The rent due date can be found in the contract. Log in to your Dwell account, open the drop-down menu, and click on the Message option to view your contract. Make sure to pay the corresponding amount before the date shown in the Due Date section. If you choose to pay by bank transfer, please note that international transfers are not instant and should be initiated at least one week in advance.