Of course. For locations with cluster apartments, it’s easy to arrange reservations with friends. Just let us know who you would like to live with, and we will do our best to accommodate you. Please note that this depends on room availability, and it's easier to achieve with early bookings.
How can I find out who I will be living with?
For privacy reasons, we won’t disclose names, but you can find out who you’ll be living with—such as their gender, grade, and school—by checking the resident group shared before your move-in or by asking your apartment team.
When can I move in?
About two months before your move-in date, you will be invited to schedule a move-in time. You can choose the time that works best for you. If you have any special requirements regarding accessibility or transportation arrangements, please let us know at this time.
Can we make a reservation as a group?
Of course. For locations with cluster apartments, it’s easy to arrange reservations with friends. Just let us know who you would like to live with, and we will do our best to accommodate you. Please note that this depends on room availability, and it's easier to achieve with early bookings.
How can I find out who I will be living with?
For privacy reasons, we won’t disclose names, but you can find out who you’ll be living with—such as their gender, grade, and school—by checking the resident group shared before your move-in or by asking your apartment team.
When can I move in?
About two months before your move-in date, you will be invited to schedule a move-in time. You can choose the time that works best for you. If you have any special requirements regarding accessibility or transportation arrangements, please let us know at this time.
Do I need to pay a deposit?
Unlike other providers, we don't require a deposit to secure your booking. However, we do need the rent to be paid in advance, and this amount will be deducted from your first month's rent (consider it a gift to yourself when you arrive in September!).
What is the cancellation policy?
We have a 5-day "cooling-off period." This means that if you need to cancel your booking, you can do so within 5 days of signing the rental agreement, as long as you haven't moved in yet. If you need to cancel after the cooling-off period, we will allow cancellations in certain cases, such as if your UK visa is refused or if you don't meet the academic requirements for your target university. Please ensure you provide a copy of your UCAS notification or visa refusal documents within 72 hours of receiving the notice. You can also transfer your lease to another suitable tenant. If a suitable replacement is found, we will conduct a qualification check, and once approved, they will take over the rental agreement.
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What should I do if I have special requirements?
We offer permanently accessible rooms and temporarily adjustable rooms to meet your needs. For more information, please contact your apartment team directly.
What should I do if my student loan is late?
If your loan is delayed, please contact your apartment team; they will provide you with advice.
How should I pay the rent?
You can log in to the Concurrent Portal using your reference number and password to pay your rent. You can choose to pay via direct debit or bank transfer.
How can I pay rent if I am an international student?
As an international student, you can make payments via bank transfer (Transfermate) or credit card (please note there may be transaction fees). For more information, please refer to your booking documents or contact your apartment team.
Can I bring pets?
Although we love pets, unfortunately, pets are not allowed unless they are registered service animals. We apologize for any inconvenience!
Can I let guests stay in my room?
Sure, but please do not invite guests to stay for more than 3 nights, and make sure to confirm with your roommate first.
Will my student apartment be cleaned?
When you arrive, your student room and the shared areas of the apartment will be kept very clean. After that, the cleaning responsibilities will be up to you. If you have any questions or need advice, please contact our apartment team.
How to report a repair issue?
If you need any repairs, you can report any maintenance issues through the Concurrent App, and our apartment team will address your request as soon as possible!
Can I smoke?
All of our student accommodations are smoke-free, including all types of e-cigarettes. You can smoke in the designated smoking areas or courtyards outside the building.
How to connect to the internet?
All our locations have wireless internet coverage throughout the building. Upon arrival, you just need to connect your device to the Wi-Fi. If you prefer, you can also choose to connect via Ethernet by plugging into the network wall socket in the room.
What items are prohibited from being brought onto the premises?
For health and safety reasons, we do not allow the following items: candles, aroma lamps, deep fryers, and any electrical appliances that do not meet UK standards and legal regulations. We also cannot accommodate electric scooters or similar items. Please do not bring these items, as you will be required to remove them.
Will someone come into my room?
We conduct room inspections three times a year and occasionally perform health and safety checks. During these inspections, we will need to enter your room. However, we will notify you at least 24 hours in advance and will knock on the door and introduce ourselves before entering.
How big is the fridge in the studio? Is there freezer space?
All the studios come equipped with a small refrigerator that has a freezer compartment.
Can I bring a rice cooker/electric pressure cooker?
Please avoid carrying these items (or similar high-voltage items). Their high voltage is dangerous and may result in electric shock.
Do you offer airport transfer services?
We do not offer airport shuttle services. However, all of our locations have convenient transportation connections. Depending on your location, you can take public buses, trains, and taxis.
Is there a lease takeover service? What is the application process?
Currently, we cannot guarantee that there will be lease takeover applications in the future. Please contact our apartment team for the latest information.