What if I want to stay over the summer at Alma Court?
You can reserve rooms for the whole year (51 weeks) or choose to renew the lease during the summer. Consult our consultant for more information.
Will my room in Alma Court be inspected during my stay?
Yes, during your rental period, your room will be maintained and inspected at least three times. Any maintenance issues, damages, or lost items discovered will be recorded and dealt with. After each inspection, Alma Court Canterbury will inform you of the maintenance issues we have found and whether any fees need to be paid.
How can I find out who I am living with?
For privacy reasons, we do not disclose the names of residents, but you can learn about your future housemates through the resident group shared before your stay, or you can ask your dorm team for some information, such as gender, grade, and the school you’ll be attending.
What if I want to stay over the summer at Alma Court?
You can reserve rooms for the whole year (51 weeks) or choose to renew the lease during the summer. Consult our consultant for more information.
Will my room in Alma Court be inspected during my stay?
Yes, during your rental period, your room will be maintained and inspected at least three times. Any maintenance issues, damages, or lost items discovered will be recorded and dealt with. After each inspection, Alma Court Canterbury will inform you of the maintenance issues we have found and whether any fees need to be paid.
How can I find out who I am living with?
For privacy reasons, we do not disclose the names of residents, but you can learn about your future housemates through the resident group shared before your stay, or you can ask your dorm team for some information, such as gender, grade, and the school you’ll be attending.
When can I move in?
About two months before the check-in date you selected, you can schedule a moving-in time that works for you. If you have any special accessibility requirements or travel concerns, please let us know at that time. If you need to check in early, we can also help arrange that—just contact your dorm team, and they will inform you of the available times and prices.
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Do I need to pay a deposit?
Unlike many other accommodation providers, we don't require a deposit to secure your booking. We only ask that you pay your rent in advance, which will be deducted from your first rent payment. You could say it's like a little gift for yourself, and by September, you will really appreciate its convenience!
Can I cancel after booking?
We have a 5-day "cooling-off period" policy. This means that if you need to cancel within 5 days after signing the lease, you can do so as long as you haven't moved in yet. If you go beyond the "cooling-off period," you can still cancel under certain circumstances, such as if your UK visa is denied or if you fail to meet the admission requirements of your chosen university. You just need to provide the UCAS notification or visa denial documents within 72 hours of receiving the relevant notice. If you find a qualifying replacement tenant, you can transfer the lease to them, and we will conduct a background check to confirm their eligibility; once approved, they can take over your lease agreement.
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What should I do if I have special requirements?
We offer permanently accessible rooms that meet your needs, as well as temporary adjustable accommodation rooms. If you need more information, please contact the dormitory team directly.
What should I do if my student loan payment is late?
If your student loan payment is late, please contact the accommodation team at your location for advice.
How should I pay my rent?
You can make payments by logging into the Concurrent Portal (using your reference number and password). Payment methods include direct debit or bank transfer.
As an international student, how should I pay my rent?
As an international student, you can pay your rent through bank transfer (Transfermate) or credit card (please note that credit card payments may incur transaction fees). For more information, please refer to your booking documents or contact the accommodation team.
Can I bring pets?
Although we love pets, we are sorry that pets are not allowed in the accommodation area, unless they are registered service animals.
Does my room include bedding and other items?
Our room is empty, and you can arrange it according to your needs. If you need bedding or kitchen supplies, we have partnered with unikitout.com, and you can purchase the items you need directly from them, with home delivery. Use the code NOW10 for a 10% discount.
Can I let my friend stay in my room?
You can invite friends to stay over, but each resident can have a maximum of one overnight guest, and they cannot stay for more than two consecutive nights. The condition is that these activities should not cause inconvenience or disturbance to other residents.
Will my apartment be cleaned?
When you arrive, we will ensure that your student room and shared areas are spotless. After that, the cleaning will be your responsibility. If you need any assistance, please feel free to contact the accommodation team.
What should I do if there's a problem with my room?
If your room needs maintenance, you can submit a maintenance request through the Concurrent App, and the accommodation team will address your issue as soon as possible.
Can I smoke in the dormitory?
All of our student accommodation areas are smoke-free. You can smoke in the designated smoking areas outside the building or in the courtyard.
How do I connect to the internet?
It's easy to connect to the internet: once you arrive, simply connect your device to the Wi-Fi network. If needed, you can also use an Ethernet cable to connect your device to the network wall socket in the room.
What can't I do in the accommodation?
For health and safety reasons, we do not allow the use of candles, aroma lamps, deep fryers, or any electrical appliances that do not meet UK standards and regulations. We also do not allow electric scooters or similar devices. Please do not bring these items into the dormitory.
Who will enter my room?
We conduct room checks three times a year and carry out health and safety inspections periodically, but we will notify you at least 24 hours in advance.
What are the dimensions of my small double bed?
A small double bed (also called a 3/4 bed) is approximately 120 centimeters wide and 190 centimeters long.
Can I bring a rice cooker/ electric pressure cooker?
Sorry, we do not allow rice cookers or electric pressure cookers, as their high voltage may pose safety hazards.
Is there an airport pickup service?
We do not offer airport pick-up services, but our hostel is well-connected to public transportation, making it easy for you to take a bus, train, or taxi. If you need assistance with arranging transportation, feel free to contact the accommodation team.
What should I do if I need to leave before the end of the rental period?
If you need to leave early, we may offer a lease takeover option. It's best to contact the accommodation team directly for the latest information.
Can I receive the package?
Depending on your location, your mail may be delivered directly to your door (via Royal Mail), or you may need to pick it up from a nearby mailbox. If it's a larger parcel, it can be delivered to the reception, but we cannot take responsibility for any lost or damaged packages.
Can I/my friends park in the dormitory?
Most of our dorm buildings do not have dedicated visitor parking, but there are parking lots in the surrounding area. Please contact the team at your chosen accommodation for more information about parking.
How do I do laundry?
All dormitories have self-service laundry rooms equipped with washing machines and dryers. You can pay per use for these facilities through an app.