For privacy reasons, we will not disclose the names of residents, but you can learn about who you will be living with through the resident group shared before check-in, or you can ask your dorm team for some information, such as gender, year, and school.
When can I move in?
About two months before your selected check-in date, you can schedule a move-in time that suits you. If you have special accessibility requirements or travel issues, please let us know at this time. If you need to check in early, we can help arrange that as well; just contact your residence team, and they will inform you of the available times and prices.
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Do I need to pay a deposit?
Unlike many other accommodation providers, we do not require a deposit to secure your booking. We only ask that you pay the rent in advance, which will be deducted from your first rental payment. You could say it's like a little gift for yourself, and by September, you'll appreciate its convenience!
How can I find out who I am living with?
For privacy reasons, we will not disclose the names of residents, but you can learn about who you will be living with through the resident group shared before check-in, or you can ask your dorm team for some information, such as gender, year, and school.
When can I move in?
About two months before your selected check-in date, you can schedule a move-in time that suits you. If you have special accessibility requirements or travel issues, please let us know at this time. If you need to check in early, we can help arrange that as well; just contact your residence team, and they will inform you of the available times and prices.
さらに表示
Do I need to pay a deposit?
Unlike many other accommodation providers, we do not require a deposit to secure your booking. We only ask that you pay the rent in advance, which will be deducted from your first rental payment. You could say it's like a little gift for yourself, and by September, you'll appreciate its convenience!
Can I cancel after making a reservation?
We have a 5-day "cooling-off period" policy. This means that if you need to cancel within 5 days after signing the lease, as long as you haven't moved in, you can cancel. If you go beyond the "cooling-off period," you can still cancel in certain situations, such as if your UK visa is denied or if you fail to meet the admission requirements of your chosen university. You just need to provide the UCAS notification or the visa refusal document within 72 hours of receiving the relevant notice. If you find a suitable replacement tenant, you can transfer the lease to them, and we will conduct a qualification review. Once confirmed as eligible, they can take over your lease.
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What should I do if I have special requirements?
We offer permanent accessible rooms that meet your needs, as well as temporary adjustable adaptive rooms. If you need more information, please contact the housing team directly.
What should I do if my student loan is late?
If your student loan payment is late, please contact the housing team at your location for advice.
How do I pay my rent?
You can make a payment by logging into the Concurrent Portal using your reference number and password. Payment methods include direct debit or bank transfer.
As an international student, how should I pay my rent?
As an international student, you can pay rent through bank transfer (Transfermate) or by credit card (please note that credit card payments may incur a transaction fee). For more information, please refer to your booking documents or contact the accommodation team.
Can I bring pets?
Although we love pets, we regret to inform you that pets are not allowed in the accommodation area unless they are registered service animals.
Does my room include bedding and other supplies?
Our room is unfurnished, so you can set it up according to your needs. If you need bedding or kitchen supplies, we partner with unikitout.com, where you can purchase the items you need and have them delivered to your door. Use code NOW10 to enjoy a 10% discount.
Can I let my friend stay in my room?
You may invite friends to stay, but each resident can have a maximum of one overnight guest, and they cannot stay for more than two consecutive nights. This is provided that these activities do not disturb or inconvenience other residents.
Will my apartment be cleaned?
Upon your arrival, we will ensure that your student room and shared areas are spotless. After that, the cleaning will be your responsibility. If you need any assistance, please feel free to contact the accommodation team.
What should I do if there's a problem with my room?
If your room needs repairs, you can submit a maintenance request through the Concurrent App, and the accommodation team will address your issue as soon as possible.
Can I smoke in the dormitory?
All of our student housing areas are smoke-free. You can smoke in designated smoking areas outside the building or in the courtyard.
How do I connect to the internet?
Connecting to the internet is easy: once you arrive, simply connect your device to the wireless network. If needed, you can also use an Ethernet cable to connect your device to the network wall socket in the room.
What things am I not allowed to do while staying at the accommodation?
For health and safety reasons, we do not allow the use of candles, essential oil lamps, deep fryers, or any appliances that do not meet UK standards and regulations. Electric scooters or similar devices are also not permitted. Please do not bring these items into the dormitory.
Who will enter my room?
We conduct room inspections three times a year and carry out health and safety checks periodically, but we will notify you at least 24 hours in advance.
What are the dimensions of my small double bed?
A small double bed (also called a 3/4 bed) is approximately 120 cm wide and 190 cm long.
Can I bring a rice cooker/electric pressure cooker?
Sorry, we don't allow rice cookers or electric pressure cookers, as their high voltage may pose safety risks.
Is there an airport pick-up service?
We do not provide airport pickup services, but our dormitory location has excellent transport connections, and you can easily take a bus, train, or taxi. If you need assistance arranging transportation, feel free to contact the accommodation team.
What should I do if I need to leave before the end of my lease?
If you need to leave early, we may offer lease takeover options. It's best to contact the accommodation team directly for the latest information.
Can I receive the package?
Depending on your location, your mail may be delivered directly to your doorstep (via Royal Mail), or you may need to pick it up from a nearby mailbox. For larger parcels, they can be delivered to the reception, but we cannot be responsible for any lost or damaged packages.
Can I/my friend park in the dorm?
Most of our dormitory buildings do not have designated visitor parking spaces, but there are parking lots in the surrounding area. Please contact the team at your chosen accommodation for more parking information.
How do I do the laundry?
All dormitory buildings have self-service laundry rooms equipped with washing machines and dryers. You can pay per use for these facilities through an app.